Privacy Policy

1. Introduction

This policy applies to visitors to our website, prospective and current clients, partners, and individuals who communicate with us by email, phone, forms, or other channels. By using our website or submitting information to us, you agree to the practices described here, unless a separate written agreement applies to a specific engagement.

2. Information We Collect

We may collect the following categories of information:

Information you provide directly

• Contact details such as name, email address, phone number, and company name
• Project details submitted through consultation, contact, or proposal forms
• Communications you send us, including support requests and meeting notes
• Billing and contractual information when you become a client

Information collected automatically

• Device and browser type, IP address, and general location (city/region level)
• Pages viewed, referral URLs, and interactions with our website
• Cookies and similar technologies as described below

Information from third parties

We may receive limited information from analytics providers, advertising platforms, or business partners when you interact with our content or are referred to us, consistent with their policies and your settings.

3. How We Use Your Information

We use personal information to:

• Respond to inquiries and provide consultations, proposals, and estimates
• Deliver, manage, and improve our software development and related services
• Communicate about projects, accounts, billing, and support
• Send relevant updates about our services where permitted by law
• Analyze website usage to improve performance, content, and user experience
• Comply with legal obligations and protect our rights, clients, and users
• Detect, prevent, and address fraud, abuse, or security issues

4. SMS Messaging Privacy

If you choose to receive SMS messages from Go Tech Solutions, we may use your mobile phone number to send you customer support updates, appointment reminders, account notifications, service notifications, and other messages related to the services you request.

By opting in to receive SMS messages, you agree to receive recurring text messages from Go Tech Solutions. Message frequency may vary. Message and data rates may apply. You may opt out at any time by replying STOP to any text message. For assistance, reply HELP or contact us using the information provided below.

SMS consent is not shared with third parties or affiliates for marketing purposes. Your mobile phone number and SMS opt-in information are used solely to provide the messaging services you have requested and to support your relationship with Go Tech Solutions.

5. Sharing and Disclosure

We do not sell your personal information. We may share information with:

• Service providers who assist with hosting, analytics, email, CRM, payment processing, or project tools, under contractual confidentiality obligations
• Professional advisors such as lawyers or accountants when necessary
• Legal authorities when required by law, court order, or to protect rights and safety
• Business transfers in connection with a merger, acquisition, or asset sale, with notice where required

When we work on your product, we treat project data according to our agreements with you and applicable confidentiality terms.

6. Cookies and Tracking

Our website may use cookies and similar technologies to remember preferences, measure traffic, and understand how visitors use our pages. You can control cookies through your browser settings. Disabling certain cookies may affect site functionality.

We may use third-party analytics tools (such as Google Analytics) that collect aggregated usage data. Where required, we will seek consent before using non-essential cookies.

7. Data Retention

We retain personal information only as long as needed for the purposes described in this policy, including to fulfill contracts, resolve disputes, and meet legal requirements. Inquiry data is typically retained for a reasonable period to follow up on business opportunities unless you request deletion sooner and we are not required to keep it.

8. Security

We implement administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, or misuse. No method of transmission over the internet is completely secure; we cannot guarantee absolute security.

9. Your Rights and Choices

Depending on your location, you may have rights to access, correct, delete, or restrict processing of your personal information, or to object to certain uses. You may also opt out of marketing emails by using the unsubscribe link or contacting us.

Residents of certain U.S. states (including California, Texas, Virginia, and Colorado) may have additional rights under applicable privacy laws. To exercise your rights, contact us using the details below. We will verify requests as required by law.

10. Children’s Privacy

Our website and services are not directed to children under 16. We do not knowingly collect personal information from children. If you believe we have collected such information, please contact us so we can delete it.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top reflects the current version. Material changes will be posted on this page. Continued use of our website after changes constitutes acceptance of the updated policy.